Each client we work with is unique and the homeowners we worked with on this bathroom remodel in Carlsbad were no exception. The couple were older and did not like to travel too far from home so they wanted to work with a local contractor. It was also important for them to work with a smaller company who would provide more personalized service and who had a showroom.
When the wife initially called in we were surprised she wanted to meet with us at the showroom prior to inviting us out to her home. She explained she wanted to meet the bathroom designer to make sure she felt comfortable with her before we had anyone come into her house.
We found out her husband was fighting cancer and she wanted to protect him as much as she could from the remodeling process so he could focus on his heath. It was important to her that she be working with a company who could be flexible on start times because they preferred not to have work start on their home before 9am. In return she allowed us access to build the bathroom into the later evening hours.
When we completed the project, the clients filled out a 3rd party survey with Guild Quality giving us 5 stars (out of 5) and stating their Area of Satisfaction was: “The quality of the workers that came to the home. I was extremely appreciative of the quality and the way they respected us in our home. ”